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Contents

• Home
  • Disclaimer and Terms of Use
  • Accessibility statement
• About Us
  • HSCB Migration into Department of Health
  • Directorate of Integrated Care
• Our Work
  • General Practitioners (GPs)
    • GP FAQs
    • GP Contract
    • GPs – Current facts and figures – updated February 2023
    • Developments in GP Services
    • Update on GP Practices
    • Investment in GP Practices
      • Primary Care Infrastructure Development Programme
        • Comber Family Practice
      • Dermatology Photo Triage Pathway
    • GP Induction and Refresher Scheme Northern Ireland (Revised July 2021)
    • GP Federations
  • Integrated Care System NI
    • Integrated Care System NI Seminar Videos and Presentations
    • FAQs – Integrated Care System NI
  • No More Silos: Urgent and Emergency Care
    • NMS Factsheet
    • Phone First FAQs
  • NICE Guidelines
    • Recommend Technology Appraisals
    • Recommended Clinical Guidelines (CGs)
    • Not Recommended Technology Appraisals (TAs)
  • Individual Funding Requests (IFRs)
  • encompass
  • Dental Services
    • Happy Smiles Pre-School Oral Health Programme
    • Emergency Dental Treatment
  • Pharmacy and medicines management
    • Medication Safety
      • Know Check Ask
        • Campaign News
        • Campaign Resources
        • My Medicines List
        • Staff Zone
    • Patient Initiatives
      • Long-term pain
    • Community Pharmacy Services
    • Medicines Management Programmes
    • Non-Medical Prescribing
    • Pharmaceutical Industry
    • New Models of Prescribing
    • Community Pharmacy Vaccinations
      • Flu vaccination service
      • Community pharmacy Covid-19 vaccination service
      • FAQs Community Pharmacy vaccination
    • Controlled Drugs
    • Pharmacy and Medicines Management: Correspondence
  • Ophthalmic Services
    • NI PEARS Scheme
    • Eye Care Professionals
  • Physical and Sensory Disability
  • Social Care and Children
    • Youth Wellbeing Prevalence Survey 2020
    • Autism
      • ASD Services Improvement Review
    • Mental Health
    • Social Work Strategy
    • Domiciliary and Adult Social Care
    • Social Work Research
      • Social Work and Social Care Annual Research Conference
    • Carers
      • How carers can get involved
• Montalto Medical Centre
• News
• Dunamanagh Medical Practice
• Contact us
  • FPS Complaints
• Health and Social Care Industrial Action Updates
• In Your Area
  • Local Commissioning Groups
    • Belfast
      • Belfast LCG meetings
    • Northern
      • Northern LCG meetings
    • South Eastern
      • South Eastern LCG Meetings
    • Southern
      • Southern LCG Meetings
    • Western
      • Western Local Commissioning Group Meetings
    • Virtual meetings – House Rules
  • Integrated Care Partnerships (ICPs)
    • ICP Achievements
      • ICP eZine
      • ICP Reports
      • ICP Videos
      • ICP News
    • ICP Committees
      • ICP Committees – Belfast
      • ICP Committees – Southern Area
      • ICP Committees – Western Area
      • ICP Committees – South Eastern Area
      • ICP Committees – Northern
  • HSC services links, opening hours and locations
• Digital Health and Care Northern Ireland
  • Digital Capacity and Capability
  • DHCNI Data
  • DHCNI Governance
• A useful guide to Mental and emotional wellbeing resources
• Gender Identity Service
  • GIS – FAQs
  • GIS – Pathway Review Group
• Coronavirus (COVID-19) Rebuilding Health and Social Care Services
• Optometry services (COVID-19)
• Mental health and emotional wellbeing
• Cancer Services
• Hospital Services
• Critical Care Network Northern Ireland
  • CCaNNI Key Stakeholders
  • CCaNNI Contacts
• Coronavirus (COVID-19) HSC service information and guidance
  • Accessing Coronavirus (COVID-19) Information
• Reshaping Stroke Services in Northern Ireland
  • Key Documents
• Carer support
• Get Involved
  • Personal and Public Involvement
• Paediatric Congenital Cardiac Services
• Patients travelling outside Northern Ireland for treatment
  • RoI Reimbursement Scheme
    • Frequently Asked Questions Temporary ROI Cross Border scheme
• Regional Dementia Care Pathway – Supporting Each Person’s Individual Journey
  • Dementia Learning and Development Framework
  • Dementia Training for Informal Caregivers
• Reablement
• Self Directed Support
• Resources
  • Family Practitioner Service HSC Complaints eLearning package
    • FPS Complaints Procedure
    • FPS Complaints – What is a complaint?
    • FPS Complaints – Principles
    • FPS Complaints – Standards
    • FPS Complaints – Good practice principles
    • FPS Complaints – Six Key Steps
    • FPS Complaints – Response times
    • FPS Complaints – Methodology for Investigation
    • FPS Complaints – Checklist
    • FPS Complaints – Role of SPPG
    • FPS Complaints – Monitoring/Performance
    • FPS Complaints – Practice based complaints procedures
    • FPS Complaints – Why do complaints matter?
• No More Silos