The Strategic Planning and Performance Group (SPPG) plans and develops services for people with mental health needs, in partnership with the Public Health Agency.
You In Mind Publications
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Guidelines and Protocols
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Your Experience Matters Sensemaker Re-audit December 2015
In 2012, the Public Health Agency and the Health and Social Care Board surveyed people across Northern Ireland to assess their experience of Mental Health services. The ‘Your Experience Matters’ survey was based upon nine questions developed by service users and carers from each Trust area. In addition, individual respondents had the opportunity to tell their story and describe their personal experience of using mental health services.
The issues and concerns highlighted in the 2012 survey, such as the need for ‘good communication’, ‘shared care’, and ‘timely information’ were prioritised for improvement. Each Trust subsequently engaged in service improvement activities to help address these issues/concerns. A key part of this process has been the ‘Implementing Recovery through Organisational Change’ programme www.imroc.org. This is based upon staff and service users working together to ensure mental health services become more recovery-focused.
To assess progress from 2012, a 2nd Edition of the regional survey was undertaken between Oct-Dec 2015, representing the updated views of service users and carers. The report of the You In Mind – Your Experience Matters Sensemaker Re-audit 2015 is available in the Reports section above. Overall, it is pleasing to report that the findings of the 2015 survey demonstrate a general improvement from 2012 across all areas.