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Family Practitioner Service HSC Complaints eLearning package
FPS Complaints Procedure
FPS Complaints – What is a complaint?
FPS Complaints – Principles
FPS Complaints – Standards
FPS Complaints – Good practice principles
FPS Complaints – Six Key Steps
FPS Complaints – Response times
FPS Complaints – Methodology for Investigation
FPS Complaints – Checklist
FPS Complaints – Role of SPPG
FPS Complaints – Monitoring/Performance
FPS Complaints – Practice based complaints procedures
FPS Complaints – Why do complaints matter?
