Skip to Main Content
Skip to Site Map
Skip to Accessibility Statement
Google Translate:
Language
Amharic
Arabic
Bengali
Bulgarian
Cantonese
Catalan
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
Galician
German
Greek
Hindi
Hungarian
Irish
Italian
Kurdish
Latvian
Lithuanian
Mandarin
Malayalam
Norwegian
Pashto
Polish
Portuguese
Punjabi
Romanian
Russian
Slovenian
Somali
Spanish
Swedish
Tetum
Tigrinya
Turkish
Ukrainian
Urdu
Search for:
Search for:
Mobile Menu
Mobile Menu
Home
Our Work
My Waiting Times NI
Access to Health and Social Care
Networks & Partnerships
News
Contact Us
Home
Our Work
My Waiting Times NI
Access to Health and Social Care
Networks & Partnerships
News
Contact Us
Home
Resources
Resources
Contents
Contents
Family Practitioner Service HSC Complaints eLearning package
FPS Complaints Procedure
FPS Complaints – What is a complaint?
FPS Complaints – Principles
FPS Complaints – Standards
FPS Complaints – Good practice principles
FPS Complaints – Six Key Steps
FPS Complaints – Response times
FPS Complaints – Methodology for Investigation
FPS Complaints – Checklist
FPS Complaints – Role of SPPG
FPS Complaints – Monitoring/Performance
FPS Complaints – Practice based complaints procedures
FPS Complaints – Why do complaints matter?