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FPS Complaints – Why do complaints matter?

Why do complaints matter?

To the Organisation:

  • Identify risks
  • Learn lessons
  • Improve services
  • Reputation
To the Service User:

  • Public accountability
  • Restore confidence
  • Address negative feelings
  • Closure
  • Improvement
  • Valued / worthwhile

“To err is human. To cover up is unforgivable. To fail to learn is inexcusable.” Sir Liam Donaldson NHS Chief Medical Officer 1998-2012

Download a copy of the Department of Health guidance – Guidance in relation to the Health and Social Care Complaints Procedure

If you would like more information about the complaints procedure please contact:

Complaints Department
12-22 Linenhall Street

Tel: 028 9536 3893

Advise SPPG Complaints that you have completed this eLearning by completing the form below:

General Practice eLearning Complaints Confirmation